Aer Lingus has cancelled all of its flights from Dublin Airport to the UK and Europe for the rest of the day, due to a “serious” connectivity issue with the airline’s online system.
In a statement the airline company said, “Due to a major incident with a network provider, our cloud-based systems enabling check-in, boarding and our website are currently unavailable.”
“A UK network provider servicing the cloud-based system has experienced a major break in connectivity impacting both primary and secondary connectivity. At this time the provider has not been able to give Aer Lingus an estimate of the time when the break in connectivity will be restored.”
“Unfortunately, this is causing severe disruption to Aer Lingus services today. Consequently, all flights originally scheduled to depart from Dublin Airport for European and United Kingdom destinations from 2.00pm onwards today (Saturday 10th September) have had to be cancelled.”
As Aer Lingus is currently unable to communicate directly with its customers, the company is asking customers booked to travel on those flights not to come to Dublin Airport.
In response to today’s interruption and cancellations, the airline company apologised to all of its customers.
“Any customer impacted by today’s disruptions will be able to change their travel plans, free of charge either through our call centre or social media channels. We will advise customers when IT systems are restored and this change option is fully available to our customers.” Aer Lingus said.
“As soon as systems are restored our teams will work to re-accommodate those impacted as efficiently as possible, and share information regarding customers’ rights and the airlines’ obligations under Regulation (EC) 261/2004.”
“We are working intensively with our system partners and their network partners to resolve the connection issues as soon as possible.” They stated.
DAA advised passengers to get in touch with Aer Lingus directly, once it is possible to do so.