Dublin Airport authorities apologised the 118 passengers who missed their flights following security check delay on Sunday. The passengers had to wait in queue for up to two hours from morning as the security staff where short on the day and many of them missed the flights later on.
Following this, Dublin Airport Authority (DAA) spokesman Kevin Cullinane said on Monday they knew in advance the number of passengers that were going to turn up on Sunday morning, but they did not expect so many of them to arrive at once.
“We put our hands up and apologise. We clearly didn’t have the number of security lines for the number of passengers who presented themselves in the first wave on Sunday morning,” he said.
“We, Dublin Airport/DAA, were at fault and we unreservedly apologise to the passengers that were held in queues for that length of time and those who missed their flights.’’ He added.
The authority had taken lesson from the incident and deployed more security personnel from Monday, he said.
He also said most of the passengers who missed flights were rebooked on other flights and they are contacting the others. He also urged passengers to European continent to arrive as early as two hours before at the airport as more people have started flying since the ease of lock down restrictions. If you are planning a long journey, better reach at least 3 hours before the departure time.
Meanwhile the delay was caused by the management and not by the security staff, an anonymous security staff said The Irish Times.