Who would you contact if your aircraft baggage goes missing at Dublin airport? If you think the answer is DAA (Dublin Airport Authority), the answer is wrong.
DAA is responsible for managing the operation of Dublin Airport and for the provision of the infrastructure that is required to enable airlines and handling agents to operate. So that means they maintain the baggage belts and the other physical infrastructure needed to operate the overall baggage system. Not individual cases of missing pieces of baggage.
Who To Contact In Case Of Missing Baggage?
“Aer Lingus and Ryanair carry out their own baggage handling operations at Dublin Airport.”
Baggage handling at Dublin Airport is carried out by individual airlines, or by their local ground handling agent at the airport.
Aer Lingus and Ryanair carry out their own baggage handling operations at Dublin Airport, while international ground handling companies, such as Swissport, and Sky Handling Partner, are responsible for baggage handling for the other airlines that operate at the airport.
The contact details for baggage handling companies at Dublin Airport are as follows:
Aer Lingus
Go to aerlingus.com or call +353 1 7617838. You can check the status of an Aer Lingus bag here.
Ryanair
Call +353 1 8121367. You can track the status of a Ryanair bag here.
“International ground handling companies, such as Swissport, and Sky Handling Partner, are responsible for baggage handling for the other airlines that operate at the airport.”
Swissport
Call +353 1 8125715.
Sky Handling Partner
For general inquiries, please call +353 1 814 1400. For baggage inquiries, please dial +353 1 808 0381 or +353 1 808 0382 or email your query to baggage@shp.ie