Bank of Ireland made changes to 365 online banking platform. They have improved security features to further protect your online banking and payments and have also changed the look and feel of it.
Regulations have been introduced that affect all payment service providers. These laws will help fight fraud and make you even more secure when you bank online. The look and feel has changed to match the new mobile app, which means you will have the same experience across online, mobile and tablet banking.
You will require extra identification when you log on to 365 online. To help confirm your identity bank have added two-factor authentication to our security process. This means you will need a “security device” with you, each time you log on to 365 online, or carry out certain transactions for example, make a payment. BOI recommend you use a smartphone or tablet, but if you don’t have one, you can order a physical security key instead.
When you log on to 365 online for the first time, you will be asked to set up your “security device”. The easiest way is to use your smartphone or tablet, but if you don’t have one, you can order a physical security key.You’ll only need to set up the “security device” once, but you will need to have it with you anytime you use online banking. We will send a notification to your “security device” when you log in or carry out certain transactions.
- First, you’ll be asked to enter your user ID – the one you use today for 365 online banking. You will also be asked to enter your date of birth, followed by 3 random digits from your 6-digit PIN. We will never ask you for all 6 digits
- Once you’ve entered those details, we will send a notification to your primary device that has the BoI app on it. For most people, this is their smartphone or tablet. You’ll need to open the app on this device when you see the notification.
- Click on the notification or open the app. You will see an approval screen asking you to swipe.
If you do not get a notification delivered to your device in step 2 above, open the BoI app on your phone. On the login page, tap Added online security beneath the Continue button. This will bring you to the approval screen in step 3 above. You can then carry on with step 4 below.
4. Swipe the approval screen. This will then show the Approved screen. Tap Done. You should now be able to go back to 365 online on your desktop or laptop and continue securely banking online. Keep your smartphone or tablet to hand when you bank online, as you might need to approve certain activities.
365 online has a new look and feel to match the mobile banking app. The new layout allows you to easily view your accounts and carry out transactions such as making a payment online.