Ireland has rolled out a robust shield for online shoppers with the implementation of the Consumer Rights Act 2022. This legislation aims to curb fraudulent practices often seen in online transactions, ensuring greater security for consumers.
Under this law, buyers are entitled to transparent information before and after purchase, including details about the seller, product specifics, pricing breakdowns, and cancellation rights. Notably, a 14-day cooling-off period allows buyers to withdraw from a purchase, with an extended window of 12 months if cancellation information is lacking.
However, certain products like customized items or perishables are exempt from this cancellation period. Moreover, buyers must be informed of taxes and duties, while timely delivery within 30 days is mandated.
In cases of faulty products or late deliveries, consumers have avenues for complaint, including recourse to the Competition and Consumer Protection Commission or utilizing the chargeback mechanism.
This legislation signals a significant stride in safeguarding consumer interests amidst the burgeoning online shopping landscape.