Global outage caused by ‘faulty configuration change’ says Facebook; Claims user data not compromised

Facebook has said a ‘faulty configuration change’ was the cause of global outage of the social media platform, along with Instagram and WhatsApp, for several hours on Monday. The users were getting a notification as ‘something went wrong’ or ‘check your internet connection’ while trying to login to these platforms. The outage was reported from many parts in the world and severely impacted users. As a result, Facebook’s stock dropped by 5%.

After a few hours of outage, the company had tweeted that they were looking into the matter. From late evening, the issue was resolved partially and users were able to login. The outage problem was fully resolved around 3.30 am today.

“Our engineering teams have learned that configuration changes on the backbone routers that coordinate network traffic between our data centres caused issues that interrupted this communication.” Facebook said in a statement.

“This disruption to network traffic had a cascading effect on the way our data centres communicate, bringing our services to a halt.”

“We want to make clear at this time we believe the root cause of this outage was a faulty configuration change. We also have no evidence that user data was compromised as a result of this downtime.” further reads the statement.

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